Royal Mail: Citizens Advice warn millions are failing to cover bills or apply for benefits | Personal Finance | Finance


Royal mail customers have had to deal with delayed or outright halted services in recent months as coronavirus continues to impact companies across the UK. According to new analysis from Citizens Advice, this has impacted millions of consumers.

Alistair Cromwell, the Acting Chief Executive of Citizens Advice, commented on this: “We know Royal Mail have faced new pressures during the pandemic, and postal workers have worked tirelessly to ensure we can all stay connected.

“But letter delivery is a vital public service, relied on by many for bills and other critical information.

“Ensuring that people are able to receive letters at least once a week will provide reassurance to millions.

“We also urge Royal Mail to provide more transparency to people about what they can expect.”

January proved to be a difficult month for Royal Mail, as the company was forced to admit postal delays would be felt across 20 areas/postcodes within the UK.

On top of this, yesterday the Royal Mail warned delivery services would be impacted by the recent bouts of snow.

They apologised as parts of Scotland, Norfolk, Suffolk, Essex and Kent were all expected to experience delays.

Additionally, resourcing issues continue to plague the service across the board.

In an official statement, Royal Mail had the following to say on their troubles: “Every single parcel and letter is important to us.

“Despite our best efforts and significant investment in extra resources, some customers may experience slightly longer delivery timescales than our usual service standards.

“This is due to the exceptionally high volumes of mail posted during this further lockdown period, alongside necessary coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe.

“In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.”

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